Rresponse times, message volumes & KPIs.
Measure it all. Always know how to improve.
There are some facts that you need to know. Always. Like your response times. Like how many messages you recieve. In ReltionDesk you see it all.
Measure each individual team member's performance. How well do they fulfill the KPI goals each day? Search and find exactly what messages took too long to answer - and find out why.
See message volumes per day, week or month. Break down response times in detail and find your weak spots.
Even see what types of questions you get the most, and prepare to manage them even better in the future.
RelationDesk is a magic booster for Facebook.
RelationDesk enables your and your team to always know exactly what to do. Be exceptional in social media.
Search & find anything. Reuse answers.
Collaborate in teams
Give team members access. Ask experts for help.
Add tags and set positive/negative
See what products were the most talked about. Or what campaigns that your custmers liked the most.
Track customers across pages
See if a customer has written to ANY of your pages before.
Answer all messages
In RelationDesk you answer all messages from customers.
Mark it as done
Mark as done and know what to do.
Measure KPI goals. Measure team members. And improve!
Reply, like, delete, hide
Do all the things you do on Facebook.
Add notes to a a message. And even see all notes for any customer.
Schedule and publish posts. Tag to combine into campaigns.
Now is the time to take RelationDesk for a test drive. To really get a feel for how much Relation Desk really helps you and your team, try it out! Get a demo account today!
See all your posts, comments, private messages & even ads.
More about Facebook ->
Add a chat to your company's website. Facebook integrated.
More about customer chat ->
See all your instagram posts and comments.
More about Instagram ->
See all your tweets, mentions & direct messages.
More about Twitter ->
- Complete social media calendar- Create, schedule & publish content- Approve content from agencies
More about Publish ->
- All messages in one inbox
- Assign tickets to team members
- Add notes, tags and search everything
More about Engage ->
- Performance statistics in detail
- Measure each team member
- Measure KPI goals & always improve
More about Measure ->
We use RelationDesk!
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